Training in BPO

The India Retail market is estimated at USD 300 million. The organised retail market is just 3 % out of this so we can now imagine what it would mean to the big retailers from France, Hong Kong and the U.S.A. I see this as a great opportunity for Trainers and Training Academy in India to think seriously about CUSTOMER SERVICE skills training. I feel that Indian BPO organisations who have invested in voice training should look at Retail as a sunrise opportunity. There are great parallels between phone training and face to face customer service training.